Help & Support

Right of withdrawal

1. Withdrawal form Luxemburg
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2. What is the right of withdrawal?

In case of subscription to our offers off JOIN premises (for example: in case of online order on our website, subscription with one of our resellers or during a fair), you have the right to inform JOIN that you are withdrawing from your purchase without penalty and without giving any reason, within 14 calendar days from the day following the conclusion of your contract, or if applicable, the delivery of the products.

In order to do so, you can either use the model withdrawal form available on our website or make another declaration clearly setting out your decision to withdraw from the contract.

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3. How to return the purchased material? (devices and / or accessories)

Material must be returned with its original packaging. You shall bear with the direct expenses of the returning material.

We may withhold reimbursement until we have received the material back or you have supplied enough evidence of having sent it back. Your request shall be accompanied by a copy of the invoice or delivery note.

You are liable for any reduction in value following the use of the material, beyond what is necessary to determine the nature, characteristics and function of the material.

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4. What are the consequences of exercising the right of withdrawal?

Upon exercise of the right of withdrawal, the Parties are discharged from their contractual obligations. We will reimburse to you all payments received from you, including, where appropriate, delivery charges, no later than 14 days after the day on which we were informed about your decision to cancel the contract. (Unless the refund is deferred: see applicable rules in case of return of the material)

Subject to exceptions, you will be reimbursed by the same means as that used by yourself for the initial transaction.

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5. What happens if the service has been already partially provided during the withdrawal period?

You agree and acknowledge in advance that in case of withdrawal from a service following your request, during the withdrawal period, you shall pay an amount in proportion to the service that has already been provided.

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6. Can I exercise my right of withdrawal if the services were fully provided during the period of 14 days?

If you have agreed and acknowledged that the delivery of services can start before the expiry of the withdrawal period and that the services have been fully provided during this period, you have no longer the right to withdraw from the contract, as long as you were duly informed and at that moment you have acknowledged losing this right.

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