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Other legal documents

Fair Use Policy for Roaming Services Luxembourg
FUP_20190601.pdf(318.18 KB)
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Reference Interconnect Offer Fix and Mobile (RIO F&M)
RIO_F_M_Join.pdf(338.35 KB)
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What is the guarantee of our products?

All our products are covered by:

  • The legal guarantee of conformity.
  • The guarantee against latent defects.
  • Any possible commercial guarantee provided by the product manufacturer (refer to the manual of your device).

The legal guarantee covers any defect of the product appearing within two (2) years after the date of purchase.


You shall address a request to our Customer Service indicating the defect concerning your order and / or bring the product in one of our shops. If the defect occurs within six (6) months following the delivery of the product, we may ask you proof of non-compliance at the time of the purchase.


The legal guarantee does not apply or it is only partially applied in case of damages due to external factors (falls, lightning, power failure, etc.), use or installation not in accordance with manufacturer's specifications, any improper use regarding regular functioning of the product, commercial use, use of peripherals, accessories or inappropriate resources.

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Contests Rules & Regulations Belgium
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